At dry-fruits.com, we are committed to providing a seamless and customer-friendly refund process. For detailed information on our return policies, please check here. Below are some common scenarios and how we handle them:
1) I received a poor quality or damaged item. Can I get a refund?
If the product delivered by us is of poor quality or damaged, you can return the product in the same condition as you received it, with the original box and packaging intact. Once we receive the returned product, our team will inspect it. If the product is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
Note: Any damages or wrong products received must be reported within 24 hours.
2) What if I received a wrong item? How can I return it?
In the rare circumstance that you receive an incorrect item, you can return it in the same condition you received it, with the original box and packaging intact. Once we receive the returned item, we will process the replacement. If the original item is not available, we will issue a refund.
3) What if I did not receive the complete order?
In very rare cases where you order multiple products and one of them is missing, please take a photo and video on the day of delivery and share them with us. We will cross-check and send you the missing item you ordered.
4) What if I want to cancel the order?
Orders that are placed for shipping can be canceled within 1 hour from the time of placing the order by sending an email to our website. Beyond this timeline, cancellation policy charges will apply. Once the order is canceled, the refund will be processed within 7 working days.
We are here to ensure your shopping experience with dry-fruits.com is smooth and satisfactory. If you have any further questions or need assistance, please feel free to contact our customer care team.